73rd International Retail Summit

Rethink Retail: Be Bold, Stay Focused, Earn Trust

Money is now becoming scarce. The pandemic destroyed supply chains and consumer sentiment, the war in Ukraine is causing energy shortages and high inflation. Consumers are becoming more price sensitive. And while some companies are downsizing their workforce, others are desperately looking for employees.

What should retailers do when costs rise and margins shrink? Streamline offerings, robotise services, stop sustainability initiatives? Optimise the present now – or invest in the future? What to do? And even more importantly, what not to do?

“More focus!” is the magic formula. For retailers, this means setting bold priorities, implementing rigorous decisions and taking responsibility: not just for the shelves, but also for the people – customers and employees – in order to build trust.

At the 73rd International Retail Summit, we will explain why the ability to focus is one of the most important management competencies in retailing. Thought leaders, retail pioneers and top managers will discuss questions such as:

• Less is more: How does streamlining the focus help retailers to become more employee- and customer-centric?
• Curating versus reacting: Do successful retailers shape customers’ preferences through their ranges – or do they merely address existing customer needs better than the competition?
• Product, service or experience: What do retailers need to focus on when customer journeys become immersive experiences between physical and digital worlds?
• Human versus machine: How does a human-centred approach focusing on customers’ and employees’ needs unlock the true potential of automation?
• Way out of the crisis: Which innovations really help retailers thrive in the recession?

The International Retail Summit will be held in German and English (with simultaneous interpretation).

Hashtag: #iht23

Speakers

The speakers will be announced shortly.

Programme

Thursday, 7 September

09.30
Welcome coffee

10.00 - 17.30
Conference

as of 17.30
Indian Summer Dinner

Friday, 8 September

9.00 – 12.45
Conference

12.45
Networking lunch

Further details will be announced shortly.

Information

Date

7 and 8 September 2023

Language

German / English (simultaneous interpretation)

Changes to the programme

The programme is subject to change. If an event does not take place, fees will be refunded. Further claims are ruled out.

Cancellation

If you are unable to attend, please cancel your registration in writing. The participation fee will be refunded up to thirty days before the event. After that and up to five full working days before the event, we will charge 75%, and for cancellations after that we will charge the full amount. A substitute participant is always welcome.

Hotel reservations

To benefit from special rates, please use the following email adresses and refer to the code: IHT2023

Hotel Belvoir, Rüschlikon: info@hotel-belvoir.ch

Hotel Sedartis, Thalwil: info@sedartis.ch

Hotel Ibis, Adliswil: welcome@ibiszurich.ch

Arrival

From Zurich Airport

You can reach the GDI and partner hotels by taxi in around 45 minutes. The cost is approximately CHF 100, depending on traffic. Alternatively, the train is a fast and easy way of reaching Zurich and Thalwil train station.

From Thalwil Station

A free shuttle bus is available for transfers between Thalwil train station / Hotel Sedartis and the GDI. It waits on the lake side of the station. A member of staff will welcome you on the spot.

Hotel Belvoir is within walking distance of the GDI.

Shuttle times:

Thursday, 7 September
Thalwil train station – GDI: 9.00 – 9.45, every 15 minutes
GDI – Thalwil train station: 17.45 – 21.00, on demand
 

Friday, 8 September
Thalwil train station – GDI: 8.00 – 8.45, every 15 minutes
GDI – Thalwil train station: 12.30 – 14.00, on demand

Luggage

You are welcome to leave your luggage in the GDI cloakroom.

Parking

The car park is a five minute walk from the GDI and located on Zürcherstrasse 4, 8803 Rüschlikon. You will receive a ticket from the GDI to exit the car park free of charge.
Directions

General Terms and Conditions

Venue

GDI Gottlieb Duttweiler Institute

Langhaldenstrasse 21

8803 Rüschlikon

SWITZERLAND

Directions 

Fees

2 days, 1 person:
Full fee: CHF 2500
20 % early-bird discount until 30 June 2023: CHF 2000

2 days, as of 2 persons:
Full fee: 2125 CHF per person
Cumulative with the early-bird discount until 30 June 2023: CHF 1625 per person
Please enter the code IHTMENGENRABATTF on sign-up.

1 day, per person:
Full price: CHF 1500
20 % early-bird discount until 30 June 2023: CHF 1200

Startups:
2 days: CHF 800
1 day, CHF 600
Please ask for the discount code at iht@gdi.ch ​

The conference fee includes all food and beverages. Payments less than two weeks before the event can be made by credit card only.

Impressions International Retail Summit 2022