Wendy Liebmann: "It's all about a new dynamic social movement to be well"

Wendy Liebmann knows what customers in the USA and South Korea really want. The CEO of New York based consulting firm WSL Strategic Retail gives insights into her latest survey results – here and at the GDI conference "Eternity Now" on 10 May 2019.
9 May, 2019 by
Wendy Liebmann: «Es entsteht eine neue dynamische soziale Bewegung für mehr Wohlbefinden»
GDI Gottlieb Duttweiler Institute

It has been fascinating to see the cultural differences emerge. In the US it's all about a new dynamic social movement to be Well. In South Korea it is about an integrated wellness lifestyle. One that is quite well established. Where both communities of shoppers converge however is the way they consider Healthy Beauty, their desire for beauty products that make them look healthier, at home beauty treatments and the emerging interest in "clean" beauty.

We will see more and more of the integration of hydration and nutrition as part of healthy beauty in other countries as we now see in South Korea. Also concerns about the environment will drive new products and services. South Koreans already deal with significant pollution.  And last, "old world" experts, such as acupuncturists and new world digital tools (both important today in Asia) will become more accepted in other countries. We already see that in the US research.

In the US, holistic health and beauty has become a new, fast social movement that people across demographics – especially but not only younger shoppers like Generation Z – are adopting. It is across many categories, from comfortable fashion to infused waters and foods and clean food and beauty products. In Europe, as in Asia, holistic healthy and beauty has been more a lifestyle for a long time.

In our How America Shops research we see:

The growing number of healthy beauty concepts, like specialty store, WELLECo, and service concepts, such as Madison Reed hair color.

The growth of "order online-pick up in-store" (click & collect) and then shoppers park their car and actually go in to the store.   When you think about it is actually quite logical.  Our research shows that once they have the "basics" off their shopping list, they then have time to shop and browse for other things, or they may go in to the store because they forgot something.  But surprising none the less.

Wendy Liebmann, CEO of WSL Strategic Retail, spoke at the GDI conference "Eternity Now" on 10 May 2019.

Eternity Now Gif

Wellbeing and Beauty Retail Reimagined

Share this post