Trust as Stakeholder Glue
The conversation about your business defines your reputation, says David Shriver, Chief Reputation Officer of UK-based Ocado Group. And also, it defines your success: "Reputation is about trust. And without trust, your business cannot thrive." In an interview with the GDI, Shriver explains how retailers can get into a conversation "beyond just buying and selling".
20 June, 2023 by
GDI Gottlieb Duttweiler Institute
A copilot called ChatGPT
Artificial intelligence has made its breakthrough, says Marianne Janik, CEO of Microsoft Germany: "AI, with all its capabilities, will find its way into our private and professional everyday lives." In an interview with the GDI, she explains why this is a "huge opportunity" and what it means for retailers.