Loneliness is a widespread phenomenon in modern-day society. Brandtzaeg's research shows that artificial intelligence can help combat this problem by enabling chatbots to act as friends and support social relationships in everyday life.
Chatbots can also help people with social phobias interact better with others. According to Brandtzaeg, some people even consider AI friendships to be of equal value or better than real human relationships because they are available at all times.
Brandtzaeg argues for an increased development of AI that focuses on the community and collective benefits, rather than self-centred approaches. He warns that an overly egocentric focus can jeopardise social capital within society.
Petter Bae Brandtzaeg: "Many people who feel lonely are saved by AI"
Petter Bae Brandtzaeg, a Professor of Media Innovation, researches the uses, motivation and social impact of social media and artificial intelligence. In a video interview conducted at the 20th European Trend Day, he provided insight into how AI chatbots can support people.
21 May, 2024
by
GDI Gottlieb Duttweiler Institute